Returns and Exchanges
Unfortunately, we do not accept returns or exchanges on any of our Products except for damaged or incorrect products (see Section 8 for more information).
- a) We only accept exchanges on sold Products that are determined to be the wrong size. All exchange notices must be received to our office within 14 days of receiving your order. We will do our best to fulfil your exchange request.
- b) If your desired replacement item is no longer available, we will help you find another item you like.
7.3 Exchanges Procedure
- a) Please Contact Us so we may provide you with a Return Address.
- b) You must take reasonable care of the Product(s) you wish to return/exchange, and they should be returned unopened, unused and in their original condition from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
- c) All returns must be received by our office within 30 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
- d) We will ship to you the desired exchange Product, within 14 days of us receiving the returned Product, as per our Shipping policy.
8. Shipping Errors / Damaged Products
- a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
- b) If you have received a wrong or damaged Product, please Contact Us within 14 days of receiving the order to be eligible for a free exchange with a free replacement Product.
- c) We will ship to you a new replacement Product, within 14 days of us receiving the damaged or defective Product, as per our Shipping policy.
9. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
10. Entire agreement
These terms and conditions and other notices elsewhere on our Website contain the whole agreement between us and you relating to the supply of Products.
11. Contact Us
If you have any questions concerning our Shipping, Returns and Exchanges Policy, please feel free to Contact Us.